Customer Journey Vision

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Advisor Case Study: Innovation Sprints

Rajesh Nerlikar

The following is adapted from Build What Matters. At HelloWallet and Morningstar, we used to reserve some product development capacity each...

Ordergroove Case Study: Reframing the Question

Ben Foster

The following is adapted from Build What Matters. We’ve worked with Paul Fredrich for many years and across multiple companies. He is...

Octopus Case Study: Rapid Experimentation

Rajesh Nerlikar

The following is adapted from Build What Matters. Octopus Interactive is a rideshare media company based in Washington, DC. Co-Founder and...

MarketSmart Case Study: Consistent User Research

Rajesh Nerlikar

The following is adapted from Build What Matters. In late 2017, Elizabeth Weiland heard Ben’s This is Product Management podcast episode on...

Advisor Case Study: Letting Customers Speak

Ben Foster

The following is adapted from Build What Matters. One of my most important responsibilities at GoCanvas was being the author and steward of...

DrFirst Case Study: Clarifying the Direction for a New Product

Rajesh Nerlikar

The following is adapted from Build What Matters. Since 2000, DrFirst has pioneered healthcare technology solutions and consulting services...

WHOOP Case Study: Exercising Great Judgment

Ben Foster

The following is adapted from Build What Matters. WHOOP was an advisory client for years prior to Ben joining the company as Chief Product...

Advisor Case Study: Setting Meaningful Design Principles

Ben Foster

The following is adapted from Build What Matters. At energy-efficiency startup Opower, a question that was constantly asked throughout...

Advisor Case Study: The Literal "Aha" Moment

Ben Foster

The following is adapted from Build What Matters. Many companies struggle to connect the dots between early user behaviors in the product...

Advisor Case Study: The Behavioral Science Behind Triggers

Rajesh Nerlikar

The following is adapted from Build What Matters. I had no idea what behavioral science was until I joined Ben at Opower. There, I learned...

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